Returns & Exchanges

TARAMAY DESIGN endeavours to ensure that every transaction is seamless. We take great care in delivering our products and adhere to the highest quality standards.

If the product you receive has a genuine quality/manufacturing defect then we will be happy to, following a quality check, exchange your product for a replacement or offer you a refund which will be processed in 7 working days.

To return or exchange a defective product, please email us within 48 hours of delivery at with your order number and an image of the wrongfully delivered or defective item.

As a policy, we do not offer refunds on products that have been delivered in perfect condition as per the order placed. We only offer size exchanges where applicable. In the event of a size being unavailable, the customer will receive a gift card for the purchase amount.

To exchange an item for an alternate size, please email within 5 days of delivery. The replacement product will be sent to you once your original product has been received in resalable condition.

Items should be returned new in their original Taramay packaging. All tags and labels must be attached. We will only accept returns for items that have not been damaged, worn, or altered.

All shoes must be tried on a carpeted surface until you are certain you are keeping them.

We recommend that you insure your parcel as we will not credit for goods that are lost or damaged in transit.

Upon receipt of returned goods, Taramay Design reserves the right to deny refund if the merchandise does not meet return policy requirements. The goods will be returned to the customer at their own expense.

Items purchased at stores selling Taramay Design products cannot be returned to

Items on sale cannot be exchanged or returned at any time.

We have made every effort to display as accurately as possible the colors of our products however, as computer monitors may vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

Please note that leathers and textiles may have different grain, texture, and color as part of their natural characteristics. Please see our LEATHER CARE GUIDE for more information.