- Q: Do I have to have an account to shop at taramaydesign.com?
A: No. You can checkout as a guest and simply input all your billing and delivery information. However, we encourage you to register and save time on your next purchase.
- Q: Does Taramay ship internationally?
A: Yes, we ship to over 250 global destinations. International shipping sometimes includes additional duties and taxes that may be levied when your shipment has reached your destination state or country. In all cases, the customer is liable to clear any such additional charges with the courier company in order to release the goods. Unfortunately, we are unable to advise you of the exact amount of such charges at the time of placing your order as they vary widely between states and countries.
- Q: How can I find my shoe size?
A: Taramay shoes are marked in European sizes, please check the SIZE CHART link to know your size. For a more individualized consultation, refer to the FIND THE RIGHT SIZE page.
- Q: The size I want is sold out. Will you restock? If so, can you notify me when it becomes available?
A: We largely do limited numbers per style but sometimes we renew popular styles. Please email us at email@example.com mentioning your size and style requirements and we will get back to you on availability and timeframe.
- Q: How can I return or exchange an item?
A: Please refer to our Returns & Exchanges policy for more information.
- Q: Does Taramay ship to multiple addresses?
A: You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.
- Q: Can I change my shipping address after my order has been dispatched?
A: We are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
- Q: Can I add items to an existing order?
A: It is not possible to combine orders or add items to an existing order. If you would like to purchase other items, please place a new order.
- Q: How can I find out about sales and special promotions?
A: You may choose to receive email updates on news, new collections, upcoming sales, and events. Simply enter your email address in the newsletter box at the bottom of every page. You may unsubscribe at any time by clicking on the 'unsubscribe' link at the footer of your email updates.
Tax included and shipping calculated at checkout